Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our collection, select your size and color, and click "Add to Cart." When you're ready, proceed to checkout and follow the steps to complete your purchase. Check out our How To Order page for a full walkthrough!
Can I change or cancel my order?
We begin processing orders quickly. If you need to make changes, please contact us through our Contact Page as soon as possible. Orders can only be cancelled within 24 hours of being placed.
Do you accept custom orders or Two Clan Combo orders?
Yes! Custom designs and Two Clan Combo orders are handled separately from regular online orders. Please do not use the contact form or email to place a regular order. For custom designs or Two Clan Combos, send us a Direct Message on social media with your clan name(s), size, color preference, and any design details.
Shipping
How long does shipping take?
Please allow 3–5 business days for processing, plus shipping time. Shipping times vary by location. You'll receive a tracking number once your order ships.
Do you ship internationally?
Currently we ship within the United States. Stay tuned for international shipping updates!
How do I track my order?
Once your order ships, you'll receive an email with your tracking number. You can use it to track your package directly on the carrier's website.
Sizing
How do your shirts fit?
Our tees are unisex and run true to size. If you're between sizes or prefer a looser fit, we recommend sizing up. Check the size guide on each product page for measurements.
What sizes do you carry?
We carry sizes from 12–18 months all the way up to 3XL, so there's something for the whole family!
Returns & Exchanges
What is your return policy?
Since our products are made to order with DTF printing, we do not accept returns or exchanges unless the item arrives damaged or defective. If there's an issue with your order, please contact us within 7 days of delivery through our Contact Page with a photo of the item.
My item arrived damaged. What do I do?
We're so sorry to hear that! Please reach out through our Contact Page within 7 days of receiving your order with your order number and a photo of the damage. We'll make it right!
Products
What printing method do you use?
All of our designs are printed using high-quality DTF (Direct to Film) printing, which produces vibrant, long-lasting colors that hold up wash after wash.
How do I care for my shirt?
To keep your design looking fresh: wash inside out in cold water, tumble dry on low, and do not iron directly on the print. Avoid bleach.
Contact Us
How can I get in touch?
For questions about an existing order, damaged items, website issues, or business inquiries, use our Contact Page. We respond within 1–2 business days.
Please note: The contact form is for customer support only — not for placing orders. All regular orders must be completed through the website.